Delivery Service

Mindmatters provides textbooks for many distance learning institutions and delivers books throughout South Africa. The following delivery policies are in place and cover most areas for delivery.

** PLEASE READ POLICIES CAREFULLY

MAIN CITY CENTRES - Economy Service +/- 2-3 working days

Johannesburg, Pretoria, Cape Town, Durban, East London & Port Elizabeth.

Delivery of orders under the value of R1 000.00 are charged at R95.00 per delivery.

FREE delivery applies to orders over R1 000.00 and is applicable to the following Main City Centres only. Johannesburg, Pretoria, Cape Town, Durban, East London, Port Elizabeth. Some suburbs and other areas may be subject to additional courier charges. Please check with our orders department at orders@mind-matters.co.za

REGIONAL AREAS - Economy Service +/- 2-3 working days

These are areas immediately surrounding main cities.

Delivery of orders to regional areas that are under the value of R1 000.00 are charged at R165.00 per delivery.

For delivery of orders over R1 000.00 in Regional Areas, Mindmatters covers the first R75.00 with the customer being liable for an additional R95.00.

OUTLYING AREAS – Economy Service +/- 2–4 working days

All deliveries to outlying areas such as farms, townships and plots will need to be quoted specifically as they may be subject to additional courier charges.

i.e. Soweto, Mamelodi, Khayelitsha etc.

Please email us your full address including your house / building number, street name, suburb, province and postal code and we’ll send you a quote for delivery to your area. All courier charges are payable before books are dispatched.

Delivery of orders to outlying areas that are under the value of R1 000.00 – the customer will be liable for the full courier fee.

Delivery of orders to outlying areas that are over the value of R1 000.00 – Mindmatters will cover the first R75.00 of the cost with the customer being liable for the balance of the courier fee.

PLEASE NOTE:

Deliveries are based on rates from our courier company which are available from us at the time of the placement of your order. Please email us and we will send you a quote for delivery to your area.
Delivery is made using an outsourced courier company so we cannot give specific delivery times. Please provide an address where someone will be able to receive the books during standard working hours - Monday to Friday between 08h00 and 17h00.
Couriers are not able to make phone calls to customers to make special delivery arrangements. The onus is on the customer to ensure that someone is available to take delivery of your order at the specified address. ** It might be preferable to take delivery at your place of work.
Should the couriers not be able to make the delivery and need to return the books to Mindmatters, the customer will be charged for a second delivery.
Mindmatters does not do deliveries outside of South Africa. International customers will need to arrange for their own couriers to collect orders from our offices.
Orders are held back until all books are in stock and the full order can be dispatched. If you would like us to part deliver your order, you will be charged for the second delivery.
Once your order has been processed, you will be notified of any out of stock or print on demand titles and their expected times of arrival. Should you wish to split the delivery, please notify us by email, and we will send you a quotation for the second delivery. This charge is payable before the books are dispatched.

COLLECTION

You have the option to collect your books from our store during office hours at the following address:

Mindmatters Educational Bookstore
7 Bentley Office Park
67 Wessels Road
Rivonia